top of page

REFUND & CANCELLATION POLICY

Assurance Against Defective Products

​

We shall be happy to process a return or a refund for any defective products. In the rare event of any product being received with a defect, simply contact our customer support team for assistance, which shall initiate a replacement in case of stock availability, or a refund. In most cases, the defective product is picked up within 48 hours.

 
7 Day Return Policy
​

In case you are not satisfied with the product, you may return the product within 2 days for an exchange or return. To be eligible, the product must be returned along with its packaging and box contents in merchandisable condition. Upon receipt of the product, an exchange with a product of equivalent value shall be issued, or store credit provided after deducting the shipping costs.

​

Replacement products will be typically shipped within 7 working days of receiving the returned products. Refunds will be processed within 12-15 working days and will reflect back in your account in 15 working days. In case of COD orders, it will take up to 20 working days for the Demand Draft to reach you.

​

Quick reverse pickup in 48 hours
​

In most cases, we will have the products picked up from your place within 48 hours of your call.

​

In case, Reverse Pickup is not available in your area, you may send us the products through any courier service. We will reimburse the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.

​

How do I initiate a return?
​

Ensure the items you would like to return meet our guidelines:

 

  • Step 1: Email us at care@antapukids.com or call us to initiate a Reverse Pick-up.

  • Step 2: Put the items in its delivery box along with the original invoice.

  • Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect.

  • Step 4: Kindly email us the AWB or Reference number at care@antapukids.com

​

​

Return Address:

​

OLIVE FAB LLP

305 A Palai Commercial Complex, Next to Bhoomi Plaza, Senapati Bapat Road, Dadar west, Mumbai 400028.
 

​

bottom of page